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About our products…
Does adding products to the cart allow them to be reserved?
The selected products will only be reserved for you when you definitively validate your order by paying.
Without prior payment from you, no item will be reserved.
What to do in case of out of stock?
We order our products in a certain quantity so it is possible that an item is no longer in stock at the time of validating your order.
However, that does not mean that we no longer offer it.
To be informed of the restocking and / or the restocking time, this being random from one supplier to another, send an email to our customer service from the contact form.
Need a large quantity of item?
If an item is not available in the desired quantity, you can make a special request to our customer service using the contact form.
You just need to tell us the reference and the desired quantity, as well as the maximum time within which it is necessary for you to receive your order.
We will get back to you quickly to confirm whether or not we can respond to your request, depending on availability from the supplier and possible delivery times.
In the event of a favorable response, we will invite you to engage with our services by paying for your order in advance, which may benefit from a sliding scale price depending on the quantities.
About an order…
What are the steps to order?
Our products are only available through our website https://www.mademoisellefaitmaison.com
If you have any questions, please use our contact form, our team will be happy to provide you with the best possible advices.
Already registered but forgot your password?
Don't panic, all you have to do is reset your password from the login page, or by clicking on this link.
Does adding products to the cart allow them to be reserved?
The selected products will only be reserved for you when you definitively confirm your order by paying.
How to follow the progress of an order?
You receive an email confirming the shipment of your order.
Depending on the delivery method chosen, you will receive a tracking number that will allow you to track your package in real time on the site of the carrier you have selected.
You do not receive any information about your order?
We invite you to check your spam or junk mail, it is very likely that the emails relating to your order are there.
Unless you have made a mistake in entering your email address when registering, which you can check with our customer service using the contact form.
More information on delivery?
Click here for more info on delivery.
More information on the method of payment?
Click here for more information on the payment method.
How do I get an invoice?
We include in your package only a receipt which serves as an invoice. After your order has been shipped, we will send you an invoice by email on request via our contact form specifying your name, first name, telephone number and invoice number indicated on the receipt.
Can't find the answer to your question?
Do not hesitate to contact us via the contact form.